Cancel My Order
Last updated: September 19, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About this page
This Cancellation Policy explains when an order may be canceled, how to request a cancellation, how refunds are handled, and what happens if an order has already entered shipping processing or has already been handed to the carrier.
Walwdeco sells directly through this website and ships from the dispatch address listed below. All amounts on this page are shown and refunded in USD.
This policy should be read together with our Shipping Policy, Return & Refund Policy, and Payment Policy.
2. Key information at a glance
Cancellation request window: within 24 hours of checkout
Cancellation eligibility: only if the order has not entered shipping processing and has not been handed to the carrier
Refund timing for approved cancellations: within 7 business days after cancellation is confirmed
Refund method: original payment method in USD
After shipment: cancellation is no longer available
After delivery: any eligible request is handled under the Return & Refund Policy
3. When you can cancel
You may request a cancellation within 24 hours of checkout, but only if your order has not yet:
entered shipping processing
been packed or labeled for dispatch
been handed to a parcel carrier
been handed to a Freight/LTL carrier, where applicable
reached a shipping or export stage where the shipment can no longer reasonably be stopped
For this policy, shipping processing may include steps such as:
order review
final checks
picking
packing
labeling
dispatch preparation
carrier booking or scheduling
Submitting a cancellation request within the 24-hour window does not automatically mean cancellation is guaranteed. Eligibility depends on the actual order status when the request is reviewed.
4. When cancellation is no longer available
Cancellation is generally no longer available if:
more than 24 hours have passed since checkout
the order has already entered shipping processing
the order has already been handed to the carrier
the shipment is already in transit
a Freight/LTL pickup or dispatch booking has been completed and the shipment can no longer reasonably be stopped
If cancellation is no longer available, you may still be able to request a return or exchange after delivery if the order qualifies under our Return & Refund Policy.
5. Order changes instead of cancellation
Requests to change an order, including:
shipping address changes
item changes
quantity changes
contact detail corrections
are handled on a best-effort basis and are usually easiest within the same 24-hour window, before the order enters shipping processing.
In many cases, order changes are handled as cancel and place a new order, but only if the original order is still eligible for cancellation.
After shipping processing has started, changes may no longer be possible.
After carrier handoff, address changes, rerouting requests, or intercept requests may:
be unavailable
cause delays
create direct carrier fees or address-correction fees
Where a carrier accepts a change after dispatch, any non-refundable carrier charges may affect the final refund or may need to be paid before the change can be completed.
6. How to request a cancellation
To request a cancellation, contact us as soon as possible within the allowed time window.
Please include:
your Order ID
the email address or phone number used at checkout
an optional short reason for the request
Suggested subject line:
Cancel Order #[your order number]
For time-sensitive requests, email is usually the fastest option.
For order security and fraud-prevention purposes, we may ask for basic identity or address verification before confirming a cancellation or making changes.
7. Refunds for approved cancellations
If your cancellation request is approved, Walwdeco will issue a full refund in USD to the original payment method.
Refund timing
We initiate the refund within 7 business days after the cancellation is confirmed.
After the refund is initiated, your bank, card issuer, PayPal, or other payment provider may take additional business days to post the funds.
Currency note
Refunds are processed in USD. If your payment method uses another billing currency, exchange rates and any related fees are determined by your bank or payment provider, not by Walwdeco.
Authorization holds
If your payment appears as a temporary authorization or pending charge, the timing for release or update is controlled by your bank or payment provider.
Coupons or store credit
Where applicable, coupon value or store credit used on the canceled order may be restored or re-applied according to the original promotion terms and technical availability.
8. If the order cannot be fully canceled
In some cases, a cancellation request may be received while the order is already in shipping processing or carrier handling.
If the order cannot be fully canceled, Walwdeco will let you know the next available option, which may include:
allowing the shipment to proceed
attempting a carrier-approved stop or intercept, if available
using the Return & Refund Policy after delivery if the item is eligible
requesting an exchange after delivery if the item qualifies under the return policy
If a carrier-approved stop, intercept, reroute, or return-to-sender request creates a direct non-refundable carrier charge, that amount may affect the final refund where applicable. Any such adjustment will be explained before the refund is finalized.
9. After shipment
Once an order has been handed to the carrier, cancellation is no longer available under this policy.
This applies whether the shipment travels by:
parcel service
express courier
Freight/LTL, where applicable
After shipment, please refer to:
your tracking information
our Shipping Policy
our Return & Refund Policy
If the delivered order remains eligible, you may request a return or exchange after delivery under the terms of the Return & Refund Policy.
10. Freight / LTL orders
Some larger or heavier orders may travel through Freight / LTL service when required.
For Freight / LTL deliveries:
delivery windows may need to be scheduled
adult signature may be required
access limitations may need to be disclosed in advance
missed appointments or last-minute changes may result in carrier fees
Once Freight / LTL pickup or final dispatch booking is completed and the shipment can no longer reasonably be stopped, cancellation is no longer available.
If your delivery location has special access limitations such as:
stairs
small elevators
gated entry
building delivery restrictions
limited delivery hours
truck access limitations
please inform us before shipment so we can help reduce delays, failed delivery attempts, or extra carrier charges.
11. Refused deliveries and undeliverable shipments
Refusing a shipment after dispatch is not the same as an approved pre-shipment cancellation.
If a shipment is refused, unclaimed, or returned because of:
an incorrect or incomplete address
repeated failed delivery attempts
failure to collect from a carrier facility or access point when required
refusal without documented carrier damage
the order will be handled according to the actual return outcome after the shipment is received back and reviewed.
Where direct carrier charges result from refusal, rerouting, storage, address correction, or repeated failed delivery attempts, those charges may affect the final refund where applicable.
If a shipment is refused because of visible carrier damage noted at delivery, please contact us promptly so the matter can be reviewed under our Shipping Policy and Return & Refund Policy.
12. If Walwdeco cancels the order
Walwdeco may need to cancel an order in situations such as:
stock or inventory error
quality-control hold
missing components discovered before dispatch
pricing or listing error
payment issue
fraud-prevention or verification issue that cannot be resolved
inability to deliver to the provided address or region under our shipping terms
If Walwdeco cancels your order after payment was captured, we will issue a full refund in USD to the original payment method.
Where appropriate, we may also contact you about possible next steps, such as placing a replacement order or correcting order details.
13. Consumer rights
Nothing in this policy removes or limits any mandatory consumer rights that apply under the law in your country.
Where local law gives you stronger protection, Walwdeco will honor those rights.
If any part of this policy conflicts with a non-waivable legal right, the applicable legal rule will control to that extent.
14. Contact
If you need help with a cancellation request, please contact Walwdeco through our official support channels:
Address: 1601 23rd Avenue, Tuscaloosa, AL 35401
Phone: +1 (903) 353-5465
Email: support@walwdeco.com
Support Time: Mon-Sun, 8:00 AM-5:00 PM CST
For faster support, please include your Order ID in the message.