Terms of service

Last updated: September 19, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Welcome to Walwdeco. These Terms of Service (“Terms”) govern your access to and use of https://walwdeco.com (the “Website”) and any purchase you make through the Website.

By using the Website or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy, Cancellation Policy, Payment Policy, and Return & Refund Policy, each incorporated by reference. If you do not agree, please do not use the Website or place an order.

1. Who we are and what we sell

Walwdeco sells in-stock solid-wood furniture and wood home decor through this Website. Many pieces are designed in modular or knock-down (KD) form so they can travel in more manageable cartons and be assembled at home where applicable.

2. Eligibility and your responsibilities

You must be 18 years old or older, or the age of majority where you live, to place an order. By using the Website or placing an order, you agree to provide accurate and complete information, including your name, shipping address, email address, phone number, and any other information reasonably needed to complete your order.

You may check out as a guest or create an account, if account registration is available. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity under your account. If you believe your account has been used without authorization, please contact us promptly.

3. Acceptable use of the Website

You agree not to disrupt, damage, overload, or interfere with the Website or its servers; attempt to hack, scrape, reverse-engineer, bypass security, or access restricted areas; upload malware or other harmful code; use the Website to harass, defraud, or violate the rights of others; collect personal data about others without authorization; or misuse the Website in any unlawful or abusive manner.

We may suspend, limit, or block access if we reasonably believe you are violating these Terms or misusing the Website.

4. Product information, materials, and natural variation

We aim to present product information as accurately as possible, but you acknowledge that natural wood variation is normal and not a defect; grain pattern, tone, knots, mineral streaks, and other natural movement may vary from piece to piece; colors may appear differently depending on your device, screen settings, or lighting conditions; and styled product photos may include props or room accessories that are not included unless specifically stated in the listing.

You are responsible for reviewing the product page carefully before purchase, including dimensions, finish, installation format, model details, and any listed care or usage guidance. You are also responsible for following reasonable care and safety guidance, such as avoiding standing water, extreme heat, major humidity swings, and misuse beyond intended household use.

5. Pricing, currency, promotions, and listing errors

All prices, charges, and refunds on the Website are shown and processed in USD. Discount codes and promotions apply at checkout and generally cannot be applied retroactively after an order has already been placed.

We may correct obvious errors relating to pricing, descriptions, or availability. If an order is affected by such an error, we may cancel the order and issue a refund in USD.

6. Orders, acceptance, and payment

6.1 Order placement and acceptance

Placing an order is your offer to buy. An order is accepted only when payment is successfully processed and we send an order confirmation and/or begin preparing the shipment.

We may decline or cancel an order if, for example, the item is unavailable, payment fails, we detect possible fraud or misuse, we cannot verify billing, shipping, or order details, or the order cannot be fulfilled under our shipping terms.

6.2 Payments

You agree to pay the full amount shown at checkout in USD using the available payment methods. We do not store full card numbers or CVV codes. Please see our Payment Policy for more information about accepted methods, fraud checks, pending authorizations, and refunds.

6.3 Taxes, duties, VAT, and GST

Sales tax, VAT, GST, duties, brokerage, and similar charges may vary by destination and are described in our Shipping Policy. Where such amounts are collected by us, they are shown at checkout in USD.

7. Shipping, delivery, title, and risk of loss

Shipping methods, estimated timelines, delivery rules, carrier handling, and customs-related information are described in the Shipping Policy. Most orders ship by standard parcel networks. In limited cases, Freight/LTL may be used where required.

You should inspect packaging at delivery where reasonably possible and report visible damage promptly. Title passes to you once full payment is received. Risk of loss transfers when you, or your designated recipient, take physical possession of the goods at the delivery address, except where otherwise required by applicable law.

8. Cancellations and order changes

Please see our Cancellation Policy. In general, cancellation may be requested within 24 hours of checkout, cancellation is only possible if the order has not entered shipping processing and has not been handed to the carrier, and once the order has shipped, cancellation is no longer available under the Cancellation Policy.

Order changes, such as address changes, item changes, or quantity changes, are handled on a best-effort basis and may not be possible after shipping processing has started. After shipment, any eligible request is handled under the Return & Refund Policy.

9. Returns, exchanges, and refunds

This section is a summary only. If there is any conflict between this section and the detailed Return & Refund Policy, the Return & Refund Policy controls.

9.1 Return request window

You must contact support within 30 days of delivery to request a return or exchange. Returns and exchanges must be authorized before anything is sent back. Do not return items without instructions.

9.2 Condition requirements

For change-of-mind returns, items must generally be new, unused, unassembled, unmodified, and packed safely for return transit. Items showing use, installation, alteration, damage after delivery, or missing major parts may be ineligible unless the return is based on a confirmed defect, wrong item, missing essential parts, or verified carrier damage.

9.3 Return shipping

For approved returns, return shipping is handled according to the current Return & Refund Policy and the return method we authorize. If a return is approved, we will provide the next steps, which may include a prepaid label, arranged pickup, or another approved return method depending on the item and route. Do not send items back using an unapproved method.

9.4 Refund timing and method

Once an approved return is received and passes inspection, refunds are generally processed within 7 business days, refunds are issued in USD to the original payment method, and store credit may be available if requested and agreed. Your bank or PayPal may require additional business days to post the funds.

9.5 Exchanges

Exchanges may be available within 30 days of delivery, subject to stock and item eligibility. If an exchange is approved, the original item must usually be received and reviewed first, cross-shipping is not available, and if the replacement is unavailable, we may offer another resolution such as store credit or refund, depending on the circumstances.

9.6 Reporting damage

For faster resolution, we strongly recommend reporting damage, defects, wrong-item deliveries, or missing essential parts within 72 hours of delivery where possible, with clear photos or video, and keeping all packaging until next steps are confirmed.

9.7 Mandatory consumer rights

Nothing in these Terms limits mandatory consumer rights. EU/UK: you may have statutory rights for eligible purchases, subject to legal exceptions. Australia: you may have rights under the Australian Consumer Law, including consumer guarantees for faulty or misdescribed goods. Where local law provides greater protection, we will honor that protection.

10. User content, reviews, and submitted materials

If you submit reviews, photos, videos, or other content to the Website or to us for publication, you confirm that you own the content or have permission to share it, and you grant Walwdeco a worldwide, royalty-free, non-exclusive license to use, reproduce, display, adapt, and publish that content for operating and marketing the Website, including on social media, with credit where practical.

We may remove content that is illegal, abusive, misleading, infringing, or otherwise inappropriate.

11. Intellectual property

All Website content, including text, images, product photos, graphics, logos, videos, layouts, icons, and code, is owned by Walwdeco or its licensors and is protected by law. You may not copy, reproduce, distribute, republish, modify, or commercially exploit Website content without prior written permission.

12. Warranties and disclaimers

To the maximum extent permitted by law, products are provided as is except for any express written warranty provided on the product page or in a separate written warranty notice, and implied warranties, including merchantability and fitness for a particular purpose, are disclaimed where legally permitted.

Nothing in this section affects any rights that cannot legally be excluded under applicable consumer law.

13. Limitation of liability

To the maximum extent permitted by law, Walwdeco is not liable for indirect, incidental, special, or consequential damages not directly caused by us, and our total liability for any claim relating to a product or order will not exceed the amount you paid for the product at issue, in USD.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

14. Force majeure

We are not responsible for delays, interruptions, or failures caused by events outside our reasonable control, including carrier delays, severe weather, natural disasters, labor actions or strikes, shortages, customs delays, government actions, network outages, pandemics, or similar events.

15. Governing law and disputes

These Terms are governed as follows, always subject to mandatory consumer protection laws that apply in your country: United States: Commonwealth of Virginia law, without regard to conflict-of-law rules. UK and EU (France, Germany, Spain, Italy, Belgium, Portugal): your national laws and applicable consumer protection rules. Canada: Canadian federal law and the law of your province or territory. Australia: Commonwealth of Australia law and applicable state or territory consumer laws.

If any part of these Terms is found unenforceable, the remainder remains in effect.

16. Changes to these Terms

We may update these Terms from time to time. When updated, the revised version will be posted on the Website with a new Last updated date. Continued use of the Website or placing orders after changes are posted means you accept the updated Terms.

17. Contact

If you have questions about these Terms or an order, please contact us through our official support channels and include your Order ID where possible.

Address: 1601 23rd Avenue, Tuscaloosa, AL 35401
Phone: +1 (903) 353-5465
Email: support@walwdeco.com
Support Time: Mon–Sun: 8:00 AM–5:00 PM CST