Privacy policy
Last updated: September 19, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Walwdeco, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, when we share it, how we protect it, and the choices and rights you may have when you visit or make a purchase on https://walwdeco.com (the “Site”).
This notice applies to customers located in: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
This Policy is provided for transparency and general information. Your rights and our obligations may vary depending on where you live and how we operate.
1. Scope of this Policy
This Privacy Policy applies to personal information collected through:
our website
guest checkout and customer purchases
customer service communications
marketing signups where applicable
cookies and similar technologies used on the Site
This Policy does not apply to third-party websites, apps, or services that may be linked from our Site and operate under their own privacy policies.
2. Information we collect
2.1 Information you provide directly
When you place an order, check out as a guest, create an account if available, sign up for updates, or contact us, we may collect:
Contact details, such as your name, email address, and phone number
Shipping and billing details, such as your shipping address, billing address if different, and delivery notes
Order and transaction details, such as the items purchased, quantities, prices, order number, payment status, refund and return information, and shipment or tracking status where applicable
Customer support content, such as messages you send us and files you provide, including photos of damaged items, packaging, or other issue-related evidence
2.2 Payment information
Walwdeco does not store full payment card numbers or CVV codes on our own servers.
Payments are processed by third-party payment providers, such as PayPal and other payment processors we may enable. Those providers handle payment information according to their own privacy notices and security practices.
2.3 Information collected automatically
When you browse or use the Site, we may automatically collect certain technical and usage information, including:
Device and browser information, such as IP address, browser type, device type, operating system, and language settings
Site activity information, such as the referring URL, pages viewed, time spent on pages, clicks, search activity, cart interactions, and checkout events
Cookie and similar-technology data, as described in Section 7
2.4 Information from third parties
Where applicable, we may receive limited information from third parties, including:
Shipping and logistics partners, such as delivery status, delivery confirmation, or failed delivery notices
Payment processors, such as payment success or failure and transaction references
Advertising or analytics partners, such as Google Ads, which may provide campaign performance data like ad clicks and conversion metrics depending on configuration
2.5 Children’s information
The Site is not intended for children under the age of 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
3. How we use your information
We may use your personal information to:
Process and fulfill orders, including confirming purchases, handling payment, arranging shipping, and sending order updates
Provide customer support, including responding to questions, handling returns, refunds, exchanges, cancellations, and delivery issues
Operate and improve the Site, including maintaining functionality, fixing errors, improving performance, and understanding how customers use the Site
Support marketing communications, where applicable and where permitted, including sending promotional emails if you have opted in
Protect security and prevent fraud, including screening for suspicious transactions or misuse of the Site
Comply with legal, tax, accounting, and regulatory obligations
Enforce our policies and terms, including our Shipping Policy, Return & Refund Policy, Cancellation Policy, and Payment Policy
4. How we share your information
Walwdeco does not sell or rent your personal information for money.
We share information only where reasonably necessary to operate our business and provide services, including with:
Payment processors to process transactions
Shipping carriers and logistics providers to deliver orders and provide tracking or delivery updates
Website and infrastructure providers, including hosting, storage, email, and security service providers
Advertising and measurement partners, such as Google Ads, to measure campaign performance and, depending on configuration, support remarketing or advertising analytics
Professional advisers, such as accountants, auditors, legal counsel, or compliance advisers where needed
Legal and safety disclosures
We may disclose information if we believe it is necessary to:
comply with laws, regulations, legal process, or lawful government requests
protect the rights, property, or safety of customers, our business, or others
detect, prevent, or respond to fraud, abuse, or security incidents
Business transfers
If Walwdeco is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to protections consistent with this Policy.
5. Marketing communications and opt-out choices
Where permitted and where you have opted in or where lawful marketing communication is otherwise allowed, Walwdeco may send you updates about products, offers, or brand news.
You can opt out of marketing emails at any time by:
clicking the unsubscribe link in the email, or
contacting us directly and asking to be removed from marketing communications
Please note that opting out of marketing messages does not prevent us from sending non-marketing communications that are necessary for your order, such as order confirmations, shipping updates, support replies, or policy-related notices.
6. Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
Order and invoicing records: up to 6 years for accounting, tax, warranty, and dispute-resolution purposes
Customer support communications: up to 2 years
Marketing preferences: until you unsubscribe or withdraw consent
Technical logs and security records: for a reasonable period needed for operations, fraud prevention, and security
When information is no longer needed, we delete it, anonymize it, or securely restrict access to it.
7. Cookies and similar technologies
The Site may use cookies and similar technologies for:
Essential functions, such as cart functionality, checkout flow, session management, and security
Analytics, such as understanding page usage, traffic patterns, and site performance
Advertising and measurement, such as conversion tracking through Google Ads and, depending on configuration, remarketing-related features
Cookie controls
The Site may not currently provide an on-site cookie preference tool that allows you to enable or disable individual categories of non-essential cookies.
You can still manage cookies through:
your browser settings, including blocking, deleting, or limiting cookies
relevant third-party settings, such as Google advertising controls where applicable
Please note that blocking certain cookies may affect Site functionality, including cart and checkout features.
8. International data transfers
Your information may be stored or processed in the United States or in other countries where we or our service providers operate.
Where information is transferred internationally, we take reasonable steps to protect it and handle it in a manner consistent with this Policy and applicable law.
9. Security
Walwdeco uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
These measures may include:
SSL/TLS encryption
access controls
secure systems and monitoring practices
payment processing through third-party compliant payment providers
However, no online system can guarantee absolute security, and transmission over the internet always carries some risk.
10. Your rights and choices
Depending on where you live, you may have rights to:
request access to your personal information
request a copy of the information we hold about you
request correction of inaccurate information
request deletion of certain information, subject to legal exceptions
object to or restrict certain processing
withdraw consent where processing is based on consent, such as for marketing emails
To exercise a privacy-related request, please contact us using the details in Section 13.
We may ask you to verify your identity before processing certain requests. We respond within a reasonable timeframe and often within 30 days, depending on the nature of the request and applicable legal requirements.
United States privacy rights
If applicable in your state, you may have additional rights, including the right to opt out of certain processing such as targeted advertising.
If you would like to make such a request, please email us with the subject line:
Opt-out of targeted advertising
We will apply the request to the extent technically feasible and as required by law.
EU/UK legal bases
Where GDPR or UK GDPR applies, we process personal data under one or more of the following legal bases:
Contract necessity, such as fulfilling your order
Legitimate interests, such as operating, improving, and securing the Site, balanced against your rights
Consent, where required, such as certain marketing uses
Legal obligations, such as tax, accounting, and compliance requirements
Walwdeco does not use solely automated decision-making that produces legal or similarly significant effects on you.
11. Additional transparency
User-generated content
If you post a review, comment, or upload an image to a public part of the Site, that content may be publicly visible. Please avoid sharing sensitive personal information in public areas.
Third-party links
The Site may contain links to third-party websites. Their privacy practices are governed by their own policies, and we encourage you to review them before sharing personal information.
Sensitive information
Walwdeco does not intentionally collect sensitive personal information, such as precise geolocation, biometric data, or information revealing racial or ethnic origin, unless required for a specific lawful purpose and permitted by law.
12. Changes to this Policy
We may update this Privacy Policy from time to time.
When we do, the Last updated date at the top of this page will be revised. If changes are significant, we may provide additional notice on the Site or by email where permitted.
13. Contact us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need help with a privacy-related request, please contact Walwdeco through our official support channels:
Walwdeco
Address: 1601 23rd Avenue, Tuscaloosa, AL 35401
Phone: +1 (903) 353-5465
Email: support@walwdeco.com
Support Time: Mon-Sun, 8:00 AM-5:00 PM CST
For faster support, please include enough detail for us to understand your request.