Shipping policy
Last updated: September 19, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About this page
This Shipping Policy explains how Walwdeco handles order processing, packing, dispatch, delivery, tracking, customs-related information, shipping exceptions, and delivery issues.
Walwdeco sells directly through this website and ships from our listed dispatch location. All product prices and shipping charges shown on the website are processed in USD.
This page should be read together with our Cancellation Policy and Return & Refund Policy.
2. Key shipping information at a glance
Processing time: 1-2 business days
Transit time: varies by destination after carrier pickup
Business days for shipping operations: Monday-Friday, CST, excluding holidays
Tracking: sent after dispatch when available from the carrier
Return requests: handled under our Return & Refund Policy after delivery
Cancellation requests: may be possible within 24 hours of checkout if the order has not entered shipping processing and has not been handed to the carrier
3. Where we ship
We currently ship to the following countries:
United States
United Kingdom
France
Germany
Australia
Spain
Canada
Italy
Belgium
Portugal
We do not ship to:
PO Boxes
APO/FPO/DPO addresses
certain remote or outlying territories where standard carrier service is not available, including examples such as Puerto Rico, Guam, the U.S. Virgin Islands, and some outlying islands in Europe or Australia
A complete street address with safe carrier access is required.
If your location has any delivery limitations, such as:
gated entry
stair-only access
limited elevator access
delivery appointment requirements
truck restrictions
restricted receiving hours
please contact us before placing your order so we can help confirm whether standard delivery is suitable.
4. How orders are packed and prepared
Many Walwdeco products are packed in modular or KD cartons where appropriate so they can travel in more manageable packages and reduce delivery complications associated with oversized handling.
Orders are packed using protective shipping materials such as:
reinforced cartons
rigid protective panels
cushioning materials
corner protection
handling labels where needed
Some orders, especially multi-item purchases, may ship in separate cartons. If this happens, each carton may move independently and may show separate tracking activity.
5. Shipping methods and carriers
Standard shipping
Most orders travel through trackable parcel networks such as:
UPS
FedEx
USPS for selected U.S. deliveries
DHL Express for selected international routes
Parcel carriers may attempt delivery more than once before the parcel is held at a local facility or access point. Identification may be required if pickup from a carrier location is necessary.
Freight / LTL
In limited cases, such as unusually large, heavy, or multi-carton shipments, Walwdeco may use Freight / LTL service when required.
If Freight / LTL applies, the relevant shipping method will be shown at checkout or confirmed by email. Freight deliveries may be curbside or driveway level depending on the service used and the destination.
Signature requirement
For certain higher-value shipments, an adult signature may be required. If that applies, it will usually appear in the tracking details or carrier updates.
Authority to Leave
Where available on the route, delivery may be completed under Authority to Leave once the carrier records a successful delivery scan at the shipping address.
6. Processing time and transit time
Processing time
Processing time is the period after the order is confirmed and before the package is handed to the carrier. This time is used for:
order review
final checks
packing
labeling
dispatch preparation
scheduling where needed
Transit time
Transit time begins after the carrier has collected the shipment.
Business days
For shipping operations, business days are Monday-Friday, CST, excluding holidays.
Please note that delivery timing can be affected by factors outside normal handling, including:
severe weather
local holidays
customs processing
labor disruptions
network congestion
address corrections
rerouting requests after dispatch
Address changes after dispatch may cause delays and may also create carrier fees.
7. Shipping rates and typical delivery estimates
All shipping charges are shown at checkout in USD.
Typical estimates
Region Coverage Processing (business days) Transit (business days) Flat shipping Free shipping from
North America United States, Canada 1-2 6-7 $5.99 $159
Europe + UK United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal 1-2 7-8 $6.99 $199
Oceania Australia 1-2 8-9 $7.99 $259
These timeframes are estimates, not guarantees.
The flat shipping amounts above apply to standard shipping on eligible orders. If a shipment requires a different service because of destination, order size, or access limitations, the correct shipping total will be shown at checkout or confirmed by email.
8. Taxes, duties, and customs
For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Walwdeco may offer DDP (Delivered Duty Paid) where available. When DDP is available, applicable import-related charges such as VAT, GST, duties, brokerage, or customs processing may be collected at checkout in USD.
Whether duties or taxes are included for a particular order will be shown clearly at checkout and in the order confirmation.
If you are asked to pay import-related charges at delivery that you believe were already included at checkout, please contact us before paying.
For U.S. orders, applicable state and local sales tax appears at checkout where required.
9. Dispatch, tracking, and shipment updates
When your order leaves our dispatch location, we will email a shipment confirmation with tracking information when available.
Dispatch address: 1601 23rd Avenue, Tuscaloosa, AL 35401
Please note:
tracking may first appear as label created before the carrier performs its first physical scan
international tracking can take longer to begin updating
multi-carton orders may show separate tracking activity for different parcels
If tracking does not update for an unusual period after dispatch, contact us and include your order number.
10. Access, delivery conditions, and assembly
Most items ship in cartons designed for standard delivery handling and may require basic assembly where relevant. Hardware and instructions are included when applicable.
For smoother delivery, please let us know before shipment if your address involves:
tight hallways or corners
small elevators
gate codes or restricted access
stair carries
truck limits
delivery booking requirements
In some cases, third-party upgrades such as room-of-choice delivery, stair carry, haul-away, or scheduled delivery windows may be available at added cost if the carrier supports them.
Carrier-related fees may arise in situations such as:
missed appointments
repeated delivery attempts
address correction after dispatch
rerouting requests
11. Delivery inspection
Please inspect your package as soon as reasonably possible after delivery.
If anything arrives damaged:
note visible damage with the driver where possible
take clear photos or video of the outer carton
take photos of the inner packaging and affected area
contact us promptly with your order number
keep all packaging materials until next steps are confirmed
For minor cosmetic issues, Walwdeco may, where appropriate, offer replacement parts or another practical solution.
12. Delays, lost shipments, and missing movement
If tracking shows no movement for an extended period, or if delivery has not occurred within a reasonable time after the expected transit window, please contact us.
If a carrier confirms that a shipment has been lost, Walwdeco will offer one of the following, depending on availability and review:
a replacement shipment at no additional charge, or
a full refund in USD
13. Refused deliveries and undeliverable shipments
Shipments may be returned to sender if they are:
refused without prior arrangement
undeliverable because of an incorrect or incomplete address
undeliverable after repeated failed delivery attempts
not collected from a carrier facility or access point when required
If that happens, Walwdeco can usually assist with re-shipment after:
the address is re-verified, and
any applicable carrier return, storage, or re-delivery fees are paid where charged by the carrier
If a delivery is refused because of visible carrier-caused damage noted at delivery, we will review the case accordingly and no re-delivery fee will apply for that damage-related issue.
14. Changes and cancellations
Walwdeco handles cancellations under the Cancellation Policy.
In general:
cancellation may be requested within 24 hours of checkout
cancellation is only possible if the order has not entered shipping processing
cancellation is not available once the order has been handed to the carrier
After delivery, any eligible request is handled under the Return & Refund Policy.
Address changes requested after dispatch may cause delays and may create carrier rerouting fees, especially for international shipments.
15. Return-related shipping information
Return requests are handled under our Return & Refund Policy.
As a general rule:
return requests must be submitted within the allowed return window stated in that policy
returns must be authorized before anything is sent back
items should not be returned without instructions
if a return is approved, we will provide the next steps, including any applicable return method or label instructions
If you need help with a delivered order, please contact us first before arranging any return on your own.
16. Need help?
If you have a question before purchase or need help with an existing order, please contact Walwdeco through our official support channels:
Address: 1601 23rd Avenue, Tuscaloosa, AL 35401
Phone: +1 (903) 353-5465
Email: support@walwdeco.com
Support Time: Mon-Sun, 8:00 AM-5:00 PM CST
For faster support, please include your order number and a short description of the issue.