Return & refund policy
Last updated: September 19, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About this page
This Return & Refund Policy explains how Walwdeco handles return requests, exchanges, refunds, damaged deliveries, incorrect items, missing parts, and other post-delivery issues.
Walwdeco sells directly through this website and supports customers through the official contact details listed at the bottom of this page. All amounts on this page are shown and refunded in USD.
Where a return is approved, Walwdeco will provide return instructions and, where applicable, a prepaid return label, arranged pickup, or other approved return method. For eligible international returns, we may also provide return paperwork or shipping guidance to help reduce delays.
This page should be read together with our Shipping Policy and Cancellation Policy.
2. Key information at a glance
Return request window: within 30 days of delivery
Restocking fee: none on eligible returns
Return shipping for approved returns: covered by Walwdeco
Refund timing: within 7 business days after the returned item is received and passes inspection
Refund method: original payment method in USD
Store credit: available on request
Exchanges: available on eligible items within 30 days, subject to stock
Proof of purchase: Order ID, or the email address / phone number used at checkout
Recommended issue-report window: ideally within 72 hours of delivery for damage, defect, or wrong-item reports
3. Return eligibility
To qualify for a return, the item must meet the relevant conditions below.
A. Change-of-mind returns
If you changed your mind, a return may be requested within 30 days of delivery if the item is:
unused
unassembled
unmodified
packed safely for return transit
returned with all main parts, hardware, manuals, and protective materials where reasonably possible
Change-of-mind returns are generally not eligible if the item shows signs of use, setup, installation, alteration, or damage after delivery, including:
scratches
dents
stains
odors
pet hair
drilled holes
refinishing
glue or adhesives
installed leveling hardware
B. Issue-based returns
Items that have been unpacked, checked, or partially set up may still be eligible if we confirm an issue such as:
verified carrier damage
a manufacturing defect
the wrong item shipped
missing essential parts or hardware
a clear item mismatch compared with the order
Return shipments must begin from one of the covered regions listed at the top of this page.
4. Natural material variation
Real wood naturally varies in:
grain pattern
tone and shading
figure
small knots
mineral streaks
other natural surface character consistent with the material
These natural characteristics are not defects when they are consistent with the product listing and normal material variation.
5. If something is wrong with the order
If your item arrives damaged, defective, incomplete, or incorrect, please contact Walwdeco so we can review the issue and help resolve it.
Examples may include:
crushed corners or cracked panels
chipped or peeling finish
mis-cut or misaligned parts
unstable bases or legs
hardware that does not fit or tighten correctly
visible transit damage
wrong model, size, or finish received
missing essential components
Depending on the issue, Walwdeco may offer one of the following:
replacement parts
a replacement item, subject to stock
an exchange, subject to stock and approval
a full refund in USD
another practical resolution agreed with you
If the issue is confirmed as our responsibility, Walwdeco covers the approved return shipping cost. If outbound shipping was charged for the affected item, that amount may also be refunded where applicable.
For smaller cosmetic issues where a practical fix is faster, we may also offer replacement parts or a touch-up solution with your agreement instead of requiring a full return.
Recommended reporting timeframe
For the fastest review, please contact us within 72 hours of delivery where possible and provide clear photos or video.
6. Return shipping
Walwdeco covers the return shipping cost for approved returns, including eligible change-of-mind returns and eligible issue-based returns, provided the return is:
approved by us before shipment
sent using the return method or instructions we provide
packed appropriately for return transit
If a return is sent back without approval or by an unapproved method, we may not be able to reimburse costs associated with that unauthorized return.
For approved returns, Walwdeco may provide:
a prepaid parcel label
a scheduled pickup
return paperwork for international returns
another approved return method depending on the item, route, or carrier
7. Refund scope
A. Approved change-of-mind returns
If a change-of-mind return is approved, received, and passes inspection in eligible condition:
the product price will be refunded in USD
approved return shipping is covered by Walwdeco
original outbound shipping may also be refunded where applicable, depending on the order and checkout charges
B. Approved issue-based returns
If the return is approved because of damage, defect, incorrect item, or another confirmed issue attributable to Walwdeco or carrier handling:
the product price will be refunded in USD, or
a replacement or exchange may be offered instead
approved return shipping is covered by Walwdeco
outbound shipping charged for the affected item may also be refunded where applicable
8. Items generally not eligible for return
The following are generally not returnable unless they arrive damaged, defective, incomplete, or incorrect:
gift cards
final-sale items clearly marked as final sale
clearance items clearly marked as non-returnable
Also not eligible:
items that have been used, assembled, installed, modified, or refinished beyond what was necessary to identify an issue
returns sent without prior authorization
incomplete bundle returns where part of the original order is missing
returns missing major parts, included accessories, or required hardware not previously approved by us
If a free item, bundled component, or included accessory is not returned, we may reduce the refund to reflect the missing value where applicable.
9. How to start a return
To start a return, contact Walwdeco within 30 days of delivery and include:
your Order ID
your delivery address
the reason for the return
whether you are requesting a refund or exchange
For damage, defect, missing-part, or wrong-item reports, please attach clear photos or a short video showing, where relevant:
the outer carton
the inner packaging
the affected item or area
the shipping label if available
Please keep all packaging until next steps are confirmed.
10. Return authorization and return instructions
We review return requests before a return is sent.
If your return is approved, we will provide:
return instructions
a return authorization reference if needed
a prepaid return label, arranged pickup, or other approved return method
the correct return address for that return
Return address / support address: 1601 23rd Avenue, Tuscaloosa, AL 35401
Returns sent without prior approval may be delayed, refused, or processed more slowly.
If we provide a label or pickup authorization, it should usually be used within 10 calendar days unless we state otherwise.
11. Packing requirements
Please pack the item securely to help it travel safely back to us.
Where possible:
reuse the original box and protective materials
secure all loose parts and hardware
protect corners, edges, and surfaces
use a new heavy-duty carton and thick padding if the original packaging is unavailable
follow any pallet, label, or pickup instructions we provide for larger returns
If return damage occurs because the item was packed poorly, the refund may be reduced to reflect the resulting loss in value.
12. Inspection on arrival
When a return arrives, Walwdeco will inspect it to confirm:
the correct item was returned
all main parts and hardware are present
the item matches the approved return condition
there are no signs of use, assembly, installation, or alteration beyond what was approved
the return was packed with reasonable protection
If inspection shows missing parts, use, alteration, or return-transit damage caused by inadequate packing, we may:
reduce the refund accordingly
reject the return if the item no longer qualifies under this policy
return the item to you where practical and requested
If any adjustment is necessary, we will explain it before finalizing the refund outcome.
13. Refund timing and method
Once the approved return is received and passes inspection:
Walwdeco processes the refund within 7 business days
refunds are issued to the original payment method in USD
store credit may be issued instead if you request it and we agree
Please note that your bank, card issuer, or PayPal may require additional business days to post the funds.
Any exchange-rate differences, foreign transaction fees, or payment-provider charges are determined by your bank or payment provider, not by Walwdeco.
14. Exchanges
Exchanges may be available within 30 days of delivery, subject to stock and item eligibility.
You may request an exchange for reasons such as:
wrong item received
damaged or defective item
preference change, such as size or finish, where the item remains eligible and exchange stock is available
For approved exchanges:
Walwdeco covers the return shipping cost
replacement shipping is also covered where the exchange is approved
the replacement item usually ships after the original item is received and passes inspection
Walwdeco does not offer cross-shipping. This means we do not send the replacement item before the original approved return is received and reviewed.
If the requested replacement is unavailable, we may offer:
store credit
a different approved replacement option
a refund in USD
15. Refused deliveries and undeliverable shipments
If a delivery is refused without prior coordination and the carrier reports no damage, Walwdeco may treat the outcome as a return request after the item is received back and reviewed.
Depending on the situation, outcomes may include:
rescheduling delivery
an exchange, if appropriate
a refund after receipt and inspection
deductions only where direct carrier charges arose from address errors, repeated failed delivery attempts, storage, or similar avoidable delivery issues
Shipments that are undeliverable due to:
an incorrect or incomplete address
repeated failed delivery attempts
failure to collect from a carrier facility or access point when required
may return to sender. In such cases, Walwdeco can assist after reviewing the returned shipment and the carrier record.
If refusal is due to visible carrier-caused damage noted at delivery, we will review the case accordingly and no re-delivery fee will apply for that damage-related issue.
16. International returns, duties, and customs
For eligible international returns from the covered regions, Walwdeco may provide return paperwork and shipping instructions to help reduce customs delays.
For approved international returns:
Walwdeco covers approved return shipping
where applicable, we may provide labels, customs paperwork, or routing instructions
any refund of duties, VAT, GST, or similar charges depends on how those amounts were originally collected and whether they are returnable through the relevant payment, carrier, or customs process
If a customer ships an item back without approval and outside the return method we provide, we may be unable to reimburse associated shipping or customs-related costs.
17. Regional consumer rights
Nothing in this policy limits mandatory consumer rights that apply under the law in your country.
Where local law provides stronger protection, Walwdeco will honor those rights, including applicable statutory rights in the EU/UK and consumer guarantees under Australian law.
18. Need help?
If you need help before starting a return or after delivery, please contact Walwdeco through our official support channels:
Address: 1601 23rd Avenue, Tuscaloosa, AL 35401
Phone: +1 (903) 353-5465
Email: support@walwdeco.com
Support Time: Mon-Sun, 8:00 AM-5:00 PM CST